Purchase insurance & extended warranty solutions

You make your customers happy.

We keep them happy.

Purchase insurance & extended warranty solutions

You make your customers happy.

We keep them happy.

SOLUTIONS

We work with retailers, manufacturers and insurers to protect consumer electronics, home appliances, furniture and more

You get more with us

In-depth sales staff training

POS and APOS capabilities

Dedicated account management

Data analytics

Unconditional security

WHY US?

We focus on improving both your customer experience and your business performance

Experience & excellence in developing top-notch insurance products and support with the cross-selling of insurance and warranties to increase our clients’ revenue.

Increased efficiency thanks to our unique “global yet local” approach to claim resolution

Wide network of partners, giving you international coverage

Seamless integration – guaranteeing a great experience for both your customers and your IT team

contracts sold

900,000+

since

2013

customer claims solved

100,000+

Featured clients

APPROACH

Our highly customised insurance and warranty services

Expand on the traditional customer experience to deliver long-term benefits in terms of revenue growth and brand credibility protection

Our winning formula

Experience & excellence in supporting the cross-selling of insurance and warranties

Wide network of partners, giving you international coverage

Increased efficiency thanks to our unique “global yet local” approach to claim resolution

Seamless integration – guaranteeing a great experience for both your customers and your IT team

BENEFITS

For your company

For your clients

For your environment

Increased revenue & profit

Increased NPS

Higher retention

More effective sales force

Protected brand credibility

Bonus system for your employees

Better customer experience

High quality of services (according to our surveys)

Sense of security and peace of mind

Communication in your language, claims and repair administration

Effective claims resolution

Local operations = logistics efficiency

More repairs = less waste

Salvage administration

Longer product lifecycle

Three small steps to success

1

Integrate

We integrate with your business through our tailored and agile IT solutions.

2

Cross-sell

By tailoring our best cross-selling practices and continuously improving your sales process, we maximize attachment rates, revenues, and profit through all channels.

3

Solve

We manage your customer claims through our extensive network to ensure they remain happy – without you ever needing to get involved.

Where we operate

We are a cross-border network of problem-solvers

With headquarters in the US and Europe, we’re able to deliver high quality services thanks to our extensive business experience, broad international coverage, and our network of reliable insurance providers.

Customer-focused

Customers love dealing with Warranty Expert

Thank you very much, for the quick and pleasant service. Broken PC, replaced with a new one quickly and without problems.

Thank you very much for the prompt and high-quality work. A great specialist, polite, explained everything and quickly eliminated the washing machine problem. After changing the part, I received an inquiry a few days later if everything works perfectly. 10 points!!!! Thank you.

Great company. I sent a little cracked phone thinking only the screen would be replaced but I got a new device and in just 3 business days. Thank you!

Everything was fine. The insurance company took care of the repairs according to my expectations.

Impressed by the insurance company, really recommend it.

Insurance provides peace of mind because I think then there is something to rely on

I liked that not like other insurance companies WE fulfilled all the terms of the contract. Already recommended and will recommend WE in the future to my friends and relatives.

Satisfied with the insurance company, everything was at a high level.

NPS (Net Promoter Score)

91%

CES (Customer Effort Score)

89%

CSAT (Customer Satisfaction)

90%

Case studies

Consumer electronics retailer

From 0 to 8M of revenue with 20% average growth per year.

Telecommunications service provider

Attachment rate of 44% achieved for all the main product categories.

Consumer electronics retailer

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Purchase insurance & extended warranty solutions

You make your customers happy. We keep them happy.

Purchase insurance & extended warranty solutions

You make your customers happy. We keep them happy.

SOLUTIONS

We work with retailers, manufacturers and insurers to protect consumer electronics, home appliances, furniture and more