Junior/ Mid IT Support Specialist (full-time or at 0.75 capacity)

Job Description

We’re excited to offer an opportunity for both junior and mid-level IT specialists to join our team. This role is designed to accommodate your schedule, offering the choice to work either full-time or at 0.75 capacity. We value a diverse range of experience levels and believe in providing flexibility to our team members. Your designated role in the company’s organizational chart will be that of an IT Support Expert. If you’re passionate about IT support and looking for a role that fits your lifestyle, we encourage you to apply! 

What you’ll do

• Registering, categorizing, escalating, and tracking user IT requests related to our internal systems. 
• Independently resolving user issues and requests, which may include configuration adjustments, data exports, and data corrections. 
• Administering access rights for both external and internal users to our information systems. 
• Collaborating on system configuration and development during the onboarding of new markets or partners. 
• Prioritizing IT incidents and requests based on their impact, and selecting the most effective workflow for resolution. 
• Driving process improvements by implementing customer-centric solutions. 
• Maintaining and creating internal documentation and instructional materials. 

Skills & Qualities we appreciate

• Proficiency in both spoken and written English and Lithuanian. 
• Basic proficiency in Microsoft applications like Teams, Excel, etc. 
• A positive and composed demeanor, with the ability to handle challenging situations effectively. 
• Previous experience in user support is a definite advantage. 
• Familiarity with Jira is also considered an advantage. 

Company offers

• Competitive salary, with a range of 1400 EUR – 2300 EUR gross. The final offer will be tailored to your profile, experience, and skills. 
• Comprehensive health insurance coverage (available after the probation period). 
• Participation in our company profit-sharing program (eligibility begins after 6 months). 
• Emphasis on work-life balance: We follow a 3+2 hybrid model as a general rule. Additionally, take advantage of our work-from-anywhere-in-the-world policy. 
• Empowerment to contribute your ideas and assume ownership in various global projects. 
• Join a team of friendly, supportive, and collaborative colleagues.  
• Opportunities for professional growth and advancement within the company. 
• Enjoy a comfortable and inspiring workspace in our new office. 

We’re committed to creating an environment where you can thrive both personally and professionally. Your contributions will be valued, and you’ll have opportunities for growth and development. Join us in shaping the future of our company!