Privacy policy

Warranty Expert (“us”, “we”, “our” or “Warranty Expert”) is the controller of the personal data you provide to us. We operate the https://warranty.expert/lithuania/ website (“Website”) to provide our users (“you” and “your”) with information about our services (“Services”).

Here we describe how we collect, use and handle your information when you use our Website. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

When processing your data, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”), and other applicable data protection laws.

Please note that this Privacy Policy applies only to the Website. This Website may contain links to other websites not operated or controlled by us. The links from this Website do not imply that we endorse or reviewed the such third-party websites.

 

Information about us:

UAB Garantijų centras

Org. No.: 303056772

Registered address: 8 Spaudos Street, Vilnius, Lithuania

E-mail: vilnius@warranty.expert

 

Information about data protection officer: 

Data protection officer is not appointed.

 

What information we collect? 

Personal Data

When you use our Website, we may collect certain personally identifiable information about you (“Personal Data”), i.e. when you voluntarily provide such information such as when you use our Services, contact us with inquiries, etc. Wherever we collect Personal Data we provide a link to this Privacy Policy.

Usage Data

We may also collect information that your browser sends whenever you visit our Website or when you access the Website by or through a mobile device (“Usage Data”). This Usage Data may include information such as IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. When you access the Website by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. Please note that such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. This Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Services.

Tracking Cookies

Data We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Please visit our Cookie Policy to learn more.

Why such information is collected? 

• To provide Service (to purchase an extended warranty/insurance through the Website) 
• To register the damage that has occurred (submitting a claim). 

We process your Personal Data for the following purposes: 

We use Personal Data for various purposes stated in this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. We  and our subsidiaries and affiliates (“Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Website to help us improve the content and functionality of the Website, to better understand our users and to improve the Services. We and our Related Companies may use this information to communicate with you regarding the Services. 

Lawfulness of processing Personal Data: 

We process your Personal Data for the purposes described in this Privacy Policy, based on the following legal grounds according to the GDPR, i.e.

• The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (GDPR Article 6(1)(b)), i.e. when data is processed for the purpose of providing the Service or to register the damage that has occurred;
• The processing is necessary for compliance with a legal obligation to which the controller is subject (GDPR Article 6(1)(c)), i.e. issuing or storing invoices and other accounting documents, responding to claims, etc.

 

What Personal Data do we process? 

For the purpose of providing Service we may collect and process the following data: 

• your name; 
• your surname; 
• your date of birth; 
• your phone number; 
• your email address;
• data required for payment execution and confirmation. 

 

For the purpose of registering the damage: 

• your name; 
• your surname; 
• your phone number; 
• your email address; 
• your home address in case service needs to be provided at home.  

 

Are you required to provide us Personal Data? 

Please note that in order to provide you with Services or register a damage, you must provide us the abovementioned Personal Data. 

Where do we get your Personal Data from (where does the data come from)? 

We receive data directly from you, i.e. when you provide your Personal Data through our Website.

Retention

We retain your data to the extent required by law. In cases where the law does not set time limits for the retention of personal data, the Personal Data you submit through the Website is stored for 3 (three) years from the date of last correspondence with you.

Transfer of Data 

The information you provide to us, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. 

Please note that we will not share your Personal Data with others, without your permission, except for the following purposes:

Insurer 

As the Company acts as a dependent insurance intermediary representing the insurer, your personal data is transferred to this insurer for the purposes of providing Services – ADB „Compensa Vienna Insurance Group“, company code 304080146, registered address: 280 Ukmergės Street, 06115 Vilnius, Lithuania. 

Others working for us (service providers) 

Payments made through the Website are processed using the Makecommerce.lt platform managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, registration No. 12268475), therefore data, including Personal Data required for payment execution and confirmation, may be transferred to Maksekeskus AS. 

The company also cooperates with various service companies. Personal Data may be transferred to such companies for this purpose. 

To collect, store, hold and manage your Personal Data through cloud based or hosting services or a third party or a party affiliated or connected to us, as reasonable for business purposes. 

We also use certain trusted third parties (for example, providers of customer support and IT services) to help us improve our Website. These third parties may access information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions. 

Related Companies 

We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy. 

Business transfers 

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. 

Law & Order  

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of us or our users; or (d) protect our property rights.  

We do not transfer your Personal Data to third country or international organisation, i.e. outside the European Union, unless required to do so by law or by the courts or as required for one of the purposes set out in this Policy. 

European Union Requirements 

Regarding the submission of your Personal Data via our Website and according to the GDPR, you have the following rights: 

• the right to be informed about data processing; 
• the right of access; 
• the right to rectification; 
• the right to erasure (‘right to be forgotten’); 
• the right to data portability; 
• the right to restriction of processing; 
• the right to object. 

 

Please be advised that you have the right to lodge a complaint with a data protection authority.  

You also have the right to withdraw your consent (if you have given one) for the processing of your Personal Data at any time. You can withdraw your consent at any time by writing to us at vilnius@warranty.expert. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. 

In order to exercise abovementioned rights, you must submit a request in writing and in a way that identifies you, i.e. affirming your identity. We do not process requests without the ability to identify the applicant. 

Changes  

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

You are advised to review this Privacy Policy periodically for any changes. This Privacy Policy was last updated on the date indicated above. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. 

Cookies policy

Warranty Expert (“us”, “we”, “our” or “Warranty Expert”) uses cookies on the website https://warranty.expert/lithuania/ (“Website”). 

Please read the information below as it explains what cookies are and how we use it. We may update this Cookie Policy from time to time so please do revisit this page. 

What are cookies? 

For the proper functioning of this Website, small data files called cookies are sometimes stored on your device. A cookie is a small file sent to a device when a user visits a relevant website. Cookies allow the website to recognize the user’s device (for example, the next time the user visits this site). 

Cookie information is not used to collect personal information about the user. 

What cookies do we use? 

We use cookies to remember your selections or preferences that you have made when looking at the information on this Website: 

 

Information about the use of cookies: 

When you visit the Website for the first time you are informed that the Website uses cookies. In the pop-up window you have immediate access to this Cookie Policy. 

Manage Cookies: 

The data subject may, at any time, prevent the setting of cookies through our Website by means of a corresponding setting of the internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an internet browser or other software programs. 

If you disable cookies off, some features will be disabled that make your Website experience more efficient and some of our services will not function properly. However, you can still place orders. If you deactivate the setting of cookies in the internet browser used, not all functions of our Website may be entirely usable. 

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. 

You can manage cookies in all popular internet browsers: 

• Firefox:
  https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer.
• Chrome:
  https://support.google.com/chrome/answer/95647?hl=en.
• Internet Explorer:
  https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies.